How customers connect their assistant Free
What your customers see when their AI assistant asks to use their account: the sign-in page, the device code page, and what they approve.
Updated October 12, 2026
An agent never asks the customer for their password. When it wants to use their account, it sends the customer to your store, where they sign in as usual and approve the agent on a page you host. There are two ways in, and the agent chooses.
By link
The agent opens a link to your store. If the customer isn’t signed in, they see your normal WordPress sign-in page first. Then they see Connect your assistant, which shows:
- the agent’s name and logo, and the address it publishes, so the customer can tell who is asking;
- It is asking to:, a list of what the agent wants, each with a tick box;
- Signed in as …, with a Not you? link;
- Access lasts 90 days unless you disconnect it sooner from My Account → Connected agents.
The customer chooses Allow or Decline. They can untick anything they don’t want to grant. Unticking everything counts as declining.
By code
Some assistants, such as one in a speaker or a car, can’t open a link for the customer. They show a code instead, and ask the customer to visit your-store/agent-adapt/device.
The customer signs in, enters the code (case and the hyphen don’t matter), checks it matches the one their assistant shows, and chooses Allow or Decline. A code lasts 10 minutes. After 10 wrong codes in 10 minutes, the page asks the customer to wait a few minutes.
What a customer can approve
| The customer reads | It allows |
|---|---|
| View your orders, their status and your saved addresses | Order history and details, reordering, saved addresses |
| Make changes for you, such as cancelling an order you have not paid for | Cancelling unpaid orders |
| Change your saved billing and shipping addresses, with your approval each time | Address changes (Pro) |
After they allow it
The customer gets an email, An assistant was connected to your … account, listing what the agent can do and a link to disconnect it. The agent appears in My Account → Connected agents. See Connected agents.
The approval is checked again on every request. If the customer changes their password or email, or their account stops being eligible, the approval ends. See Which accounts can connect.
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