What agents can do at your store Free

An agent works through your store’s own WooCommerce cart and catalogue, so your prices, taxes, stock rules and coupon rules all apply, exactly as they do for a visitor.

Signed out

Any verified agent can, without the customer signing in:

• search your catalogue and read product details, prices, stock and variations;
• read your published returns and refunds, terms, and privacy pages, as plain text (the pages set in WooCommerce and in Settings → Privacy);
• build a cart: add, change and remove items, and apply or remove coupons;
• hand the cart to the customer as a checkout link. See How agent orders reach your checkout.

Products you’ve hidden from your catalogue stay hidden. They don’t appear in search or browsing, and asking for one by its ID gets the same answer as a product that doesn’t exist.

Signed in, with the customer’s approval

Once the customer approves the agent on your store’s sign-in page (see How customers connect their assistant), it can also:

• list the customer’s orders and read their details;
• cancel an order that hasn’t been paid, where WooCommerce would let the customer cancel it (pending and failed orders, by default);
• put a past order back in the cart;
• read the customer’s saved billing and shipping addresses.

What it can do depends on what the customer approved. Viewing needs View your orders, their status and your saved addresses; cancelling needs Make changes for you.

What an agent can never do

• Pay. The customer always pays on your own checkout page. Agent Adapt never handles card details.
• Use a staff account. Administrator and shop manager accounts can’t be connected, by any route.
• Reach anything else. An agent’s tokens work only with Agent Adapt’s own API. They are refused by WordPress’s and WooCommerce’s other APIs, and by your dashboard.
• See another customer’s orders. Another customer’s order and an order that doesn’t exist get the same answer.

With Pro

Agent Adapt Pro adds changes the customer approves on exact terms: cancelling a paid order with a refund, sending you a return request, and changing a saved address. See Approvals for changes.